1. Parents — delete in BLUE
In short. Settings → Account → Delete account. Immediate, no questions asked.
If you created a parent account in SchoolPort BLUE, open BLUE and go to Settings → Account → Delete account. Deletion takes effect immediately: your sign-in, profile, phone/email, push tokens, and links to students are removed.
2. No longer have BLUE? Request deletion by email
In short. Email support from the address on your account; deletion within 14 days, confirmed by reply.
Email support@schoolportsis.com from the email or phone number on your account with the subject “Account deletion request”. We verify the request and delete the account within 14 days, and we confirm by reply.
3. Students
In short. Student access is school-provisioned — request closure in BLUE or through the school office; closed within 14 days of school confirmation.
Student access to BLUE is provisioned by the school. Students or their parents can request closure of a student login in BLUE (Settings → Account) or through the school office; access is typically closed within 14 days of school confirmation.
4. What is deleted and what is kept
In short. Deleted: your login, profile, contacts, push tokens, and links. Kept: official academic records, which belong to the school.
Deleted: your login, profile details, contact information, device push tokens, and parent-student links. Kept: official academic records (grades, attendance, fees), which belong to the school and are retained under the school’s own rules — see our Privacy Policy. Backups expire on a rolling schedule.