1. Contact us
In short. support@schoolportsis.com — answered within 24 hours; abuse reports are prioritized.
Email us at support@schoolportsis.com. We respond within 24 hours, and reports of abusive content are prioritized ahead of everything else.
2. Sign-in problems
In short. Student and parent credentials come from your school — the school office reissues them. Parents can reset their password from the sign-in screen.
Student and parent credentials are issued by your school — if an ID, access code, or temporary password does not work, your school office can reissue it. Parents can reset their password from the sign-in screen at any time.
3. Questions about grades, attendance, or fees
In short. Your school maintains these records; BLUE displays them. The school office makes corrections.
Your school maintains these records; BLUE displays them. Contact your school office for corrections — and if you send the request to us instead, we will pass it to the school and tell you when we have.
4. Report a problem in BLUE
In short. Press and hold any message or post to report it, use Settings → Report abuse, or block a user from their conversation.
Press and hold any message or discussion post to report it, or use Settings → Report abuse. You can also block another user from their profile or conversation, which stops delivery in both directions. For child-safety concerns, see our Child Safety Standards — those reports jump the queue.